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FAQ & Delivery

Your Questions Answered
Little World Builder Boxes

FAQ & Delivery

Your Questions Answered
Little World Builder Boxes

General Product Questions

The answers to some of the most common questions we are asked about Little World Builder:

At Little World Builder, we offer three subscription plans.

Monthly Plan

There are two types of Monthly Plan you could choose from. 

  • First Delivery option with Builder Kit Only, pay £18 now, and £18 monthly for 6 months. This option is for subscribers who wish to receive the Builder Kit only (introductory kit) and  prefer to wait for their first world building themed kit to arrive in the following month.
  • First Delivery option with Builder Kit + First Themed Kit, pay £36 now, and £18 monthly for 5 months. This option is for subscribers who wish to receive their first world building themed kit to arrive with their Builder Kit.  

3-Months Prepaid Plan, one-time payment of £68 with free UK Delivery. You will receive Builder Kit and first themed kit in the first month, and receive 2 more themed kits on or around 24th every month. 

6-Months Prepaid Plan, one-time payment of £116 with free UK delivery. You will receive Builder Kit and first themed kit in the first month, and receive 5 more themed kits on or around 24th every month. 

Gift Plan is a one-off purchase. The gift boxes will be coming in 2 kits – The Builder Kit and a world building themed kit of your choice. Builder Kit will be by default, as it contains tools the child will need for following boxes. The price for the Gift Plan is one-time payment of £35 with free UK delivery.

The complete set (6 months’ subscription) consists of seven kits.

The first box is the Builder Kit containing a yellow toolbox, a postcard from Hailey & Caesar, scrapbook cover, a wall-sized world map, learning sheets, and fun stickers.

The other six world building themed kits contain world building learning sheets, activities cards, a building inspired crafts, a building 3D puzzle, activities sticker, and scrapbook stickers. 

The complete set (6 months’ subscription) consists of seven kits.

The first box is the Builder Kit containing a yellow toolbox, a postcard from Hailey & Caesar, scrapbook cover, a wall-sized world map, learning sheets, and fun stickers.

The other six world building themed kits contain world building learning sheets, activities cards, a building inspired crafts, a building 3D puzzle, activities sticker, and scrapbook stickers. 

All products in our kits comply with European toy safety standards and are EN71 Part 1-2-3 compliance. EN71 is a set of European Product Safety standard that applies to all toys sold in the European Union.

    • All products in the kit are not suitable for children below the age of 3 due to small parts.
    • Although our products are safe and recommended for children aged 6 -11, we do recommend grown-up/adult supervision when children get started with the learning sheets and crafts in all the kits.

Children between 6 and 11 years old should be able to manage the content in the kits well, and perhaps even younger children with support from grown-ups. 

Adult supervision is recommended at any age, and small parts mean the content of the kits aren’t suitable for children under 3.

After receiving our first kit which is Builder Kit, we have 6 world building-themed kits to be explored in which by sequence, they are – Big Ben, Taj Mahal, Leaning Tower of Pisa, Hall of Supreme Harmony, Empire State Building and Sydney Opera House.

It goes without saying that we are working hard to produce more themed buildings as time goes by.

Our founder has an interior architecture background. She researched and partnered with other designers and writers to complete all the learning sheets. We have tested our products with children in our target age range and received their and their parents’ feedback. We also conducted questionnaires for parents on how they would like their children to be entertained educationally. All results collected has put together and contributed to work out the products for Little World Builder.

A: Yes, of course. There may be a squabble about the personalisation, though, so its best to choose a family name for the personalisation sticker, such as “The Scott Family” or “The Baxter Builders”.

Questions about Ordering & Delivering

We ship worldwide.

Delivery within the UK is Free, including the Highlands and Islands and Northern Ireland. All other countries will pay postage, which will be calculated at checkout.

Please be reminded that customers outside the UK are always responsible for any import fees and duties applicable to their countries, Little World Builder will not be liable with any import fees and duties incurred in that country, unfortunately. 

Monthly Plan

Once you sign up your subscription – 

If you choose your First Delivery Option to be Builder Kit Only, we will dispatch your first package (Builder Kit) within 5 working days from the order received date. Your second package (First Themed Kit) will be dispatched the following month in the week of 24th. All your other following packages will be dispatched monthly in the week of 24th.

If you choose your First Delivery Option to be Builder Kit + First Themed Kit, we will dispatch your first package (Builder Kit + First Themed Kit – Big Ben) within 5 working days from the order received date. Your second package (Following Themed Kit) will be dispatched the following month in the week of 24th. All your other following packages will be dispatched monthly in the week of 24th.

 

3-Months and 6 Months Prepaid Plan

Once you sign up your subscription, we will dispatch your first package (Builder Kit and First Themed Kit) within 5 working days from the order received date. All your other following packages will be dispatched monthly in the week of 24th.

How do we ship and timeline?

We use the most affordable shipping method at this stage to shipping out our packages, these include Royal Mail second class and Parcel Link/Hermes. UK customers should receive the package within 2-5 working days from order dispatched. For the Highlands and Islands and Northern Ireland, customers should receive the package within 5-8 days from order dispatched, International customers should receive the package within 8-14 days.  

Usually, customers would receive earlier than expected as we are working hard to reduce this time.

Managing my subscription

We bill in advance of packages being shipped.

Monthly Plan

The first kit (and second kit if you chose First Delivery Option for Builder Kit and First Themed Kit) is (are) billed on the day you sign up for the subscription. Following kits will be charged on or around the 15th of the month (7 days before the day of dispatch).

3-Month Prepaid Plan – You’ll pay in full for all 4 kits when you sign up for the subscription (you’re saving 14% by taking this plan).

6-Month Prepaid Plan – You’ll pay in full for all 7 kits when you sign up for the subscription (you’re saving 21% on this plan).

Yes! just email us, include your name and address and tell us when you received your last kit. We’ll carry on where you left off and bill you accordingly.

Unfortunately, you cannot personalise the order/sequencing of the monthly building theme kit to receive. Alternatively, you could possibly buy a gift, which allows you to choose the topic you’d like, with the first Builder Kit comes along by default. Please see Gift section.

Please email us at hello@littleworldbuilder.com to inform us about your changes of address.

If you have just signed up and decided not to receive the first package, please email us within 48 hours and your order can be cancelled before dispatch. Refund will be made to the card used at the time of purchase within 14 days.

Cancellation and Refund 

Monthly Plan 

You can cancel your subscription at any time, subject to this being done before the next billing date (before 14th of the month) for that month’s box.

To cancel your order, you must notify us by sending an email to us at hello@littleworldbuilder.com before 14th of the month, providing us with your name, address and order reference. Once received, we will cancel all the future subscription, with a confirmation email to be sent out to you. If you cancel on or after 15th of that month, you will receive the box for that month and that will be your last box to receive.

3 & 6 Months Prepaid Plan

Unfortunately, this cannot be cancelled, but you can transfer the remaining kits to another child within the UK, or in the same country we were sending your kits to. Please email us at hello@littleworldbuilder.com to make this transfer.

Gift Plan

You may return your Gift Plan kits to us for a refund within 14 days of receipt. Refund processing will be at our discretion, subject to the re-saleable condition of the products upon received.

All returned products must be unused and returned in accordance with the instructions received from contacting our customer service at hello@littleworldbuilder.com. Product must be returned in its original packaging and condition. You are solely responsible for the cost of shipping the refunded product.

Refund will be made to the card used at the time of purchase within 14 days of receipt of the returned item.

Cancellation for Workshops

Cancellation by us – We reserve the right to cancel the event for reasons beyond our control, in which case we will do everything we reasonably can to let you know well in advance. In the case should the event being cancelled, tickets are not refundable but we will send out the materials (3D puzzles and any other materials mentioned in the advertisement for taking home) to your address at no extra cost. 

Cancellation by you – In the case of you not being able to be present, tickets are not refundable, option would be given of

  1. We send out the materials (3D puzzles and any other materials mentioned in the advertisement for taking home) to your nominated address at an extra cost of £3.10 for P&P.
  2. You are able to use the ticket for our next available workshop event.  

If you have any queries in related with cancellations and refunds which are not stated here, please email us at hello@littleworldbuilder.com. We will do our best of what we could to help out.

If you have any queries, please contact us via email at hello@littleworldbuilder.com, or via Facebook chat through our Facebook Page here.

Please read our Privacy Policy for more details.

Choose a one-time gift plan
or subscription
plans - and your child
can start building
and learning
like a junior architect!

Choose a one-time gift plan
or subscription
plans - and your child
can start building
and learning
like a junior architect!

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